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Cancellation And Refund Policy

Applicable on confirmed reservations.
Cancellation Charge
24 hours GBP £ 10.00
6 to 24 hours 50%
Less than 3 hours NON Refundable
No Show NON Refundable

1. After the flight has landed we allow 30 minutes (unless you choose your own pickup time on the booking i.e. send after 90 minutes etc..) for passenger to arrive at pickup point, if this is exceeded then an extra amount for the additional waiting time will be charged on top of the original charge for the journey. The charge for the waiting time will be decided by Online Express Cars depending on the type of the vehicle being used for the particular journey.

2. Fixed price rides must not deviate from the drivers chosen route. Any deviation will result in the journey reverting to a fare decided by Online Express Cars and according to the additional mileage and delay caused by passengers

3. Online Express Cars cannot be held responsible for any loss financial, professional, missed connection times, flights, trains, due to the PHV not arriving at the pick-up address at the booked time due to adverse weather, traffic conditions, or road traffic accidents or road closures or being given the wrong booking information by the customer or customer booked it online and got the booking reference but customer did not get any confirmation from Online Express Cars Customer must receive confirmation before the journey

4. Normal luggage assumes that 1 Medium Size suitcase and 1 piece of hand luggage 56cm(H)*45cm(W)*25cm(D) (approximately 22 inches x 17.5 inches x 9.85 inches). per person, any luggage that the PHV cannot accommodate is the responsibility of the passenger.

5. Any journey cancelled less than 24 hours prior to booked time will result in a charge to the customer’s credit/debit card. The amount to be charged in such situation will be decided by online express cars Ltd depending on the pick up distance/place/parking or other charges subject to a minimum of £ 25.00.

6. Any journey cancelled more than 24 hours prior to booked time will result in a £10.00 charge of the journeys amount to the customer credit/debit card.

9. Any fouling of the PHV by any passenger will result in a charge of a minimum of £ 50.00 dependant upon the severity of the fouling.

10. Online Express Cars will prosecute any person who causes damage to any PHV booked through us.

11. The driver has the right to refuse any passenger that he feels may be a threat to him herself or vehicle.

12. The material contained in this web site is provided for general information only and does not constitute acceptance of any bookings that may be made. We accept no responsibility for loss which may arise from reliance on information contained in this site or from any PHV bookings made on this site.

13. it is your responsibility to inform Online Express Cars if could not locate the driver or change of journey/plan or if you missed the flight connections [inform us the new flight details we will change the journey date/time without charge then we will charge you for that journey.

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