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  1. Prices are based on passengers being ready to travel at the booking time.

2. All fares quoted are for point to point and any diversions, stop over will be charged at £ 1.00 with the fare quoted.

3. All cash fares are paid to the driver in British Sterling ( £ ) at the end of your journey.

4. Credit card payments should be made with the booking unless passenger opted cash payment mode or booking via telephone.

5. At airports, once the flights have landed, passengers are allowed free waiting time of 30 minutes, Thereafter a charge of £ 24 per hour will be incurred. At pickup locations within London and surrounding area, 5 minutes of waiting time is allowed. Similarly, a charge £ 24 per hour will be incurred for waiting. Fares are based on a direct trip with passengers being ready to travel at the time and place as specified.

6. All booster seats requested are subject to charge £3.00 each.

7. Our saloon and estate cars are insured for hire and reward for maximum of 4 passengers.

8. Our MPVs (Many people Carrier) are insured for maximum of 6 Passengers.

9. We reserve the right to refuse any passenger our services if their luggage are extremely excess and deemed as unsafe for the vehicle on the road.

10.Generally passengers are responsible to load and unload their belongings and we will not accept liability for loss or damage to the luggage. Our drivers will offer hand of help in many cases with your luggage at passenger's discretion.

11. All prices quoted are per car.

12. There are seasonal 50% surcharges on our prices on specific dates only. These are 24 -26 December & 31 and 1st of every year charges may vary during severe weather conditions. e.g. heavy slow, severe flood, etc.

13. A reservation may only be changed or cancelled with the permission of Online Express Cars. It has to be done in writing (preferably by email).

14. All payments can be made in cash or credit card. In the case of credit card payments, your card will be charged before or on the day of the journey. In the event of a cash booking you may pay the driver cash (GBP £ ) at the end of your journey, or may be charged for instances of a cancellation or 'no show'.

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